FAQs

PRE-MADE ORDERS:

All orders are prepared and packaged for shipping within 24 hours of purchase. Please allow 6-8 business days for your order to be delivered to your preferred location. Tracking and order info will be provided following the purchase via email. For any other questions or concerns please email Altásians support email, thank you.

PRE-ORDERED ORDERS:

Once the pre-order period has ended, all orders will be processed and sent for production. Please allow 2-4 weeks for your order to be delivered to your preferred location. Tracking and order info will be provided following the purchase via email. For any other questions or concerns please email Altásians support email, thank you.

SHIRTS:

When washing colored shirts, you may wash them in normal loads. We recommend warm to cold temperatures when washing to ensure a proper wash and no damage to the shirt. When washing white clothes, we strongly advise washing with white loads only. We recommend warm to hot temperatures when washing. (optional: wash the shirt inside out to help prevent any damage to the shirt designs and logos)

SWEATS: 

Wash all sweat items with their general color group. Whites with whites and colors with colors. We recommend drying at delicate temperatures or air drying to help spread longevity of the sweat size as well as designs. 

At this time Altásian does not provide a return option. If there is any type of problem with your order whether that be a malfunction with the product, wrong size ordered, or any other concerns, please contact the Altásian support email. After contact, we may assess the problem properly to ensure that you continue to have a good experience here at Altásian